Current Opportunities

Job Title:

Customer Care Consultant/Helpdesk

"A customer focused problem solver, with excellent communication skills."

Work Location:

Atlanta, Georgia

Reports To:

Director of Customer Care & Online Experience (based in The Netherlands)

Responsibilities:

• Professionally and pro-actively deliver technical support and advice to our customers
• Analyze and diagnose Seagull Software / LegaSuite issues
• Monitor customer issues using the Incident Management System (Pivotal)
• Liaise between Customers, Professional Services, Sales and Product Development
• Stay current on new and evolving technologies

Primary Competencies

• Confident individual with good interpersonal skills
• Strongly customer oriented
• Ability to interact and work with an international customer base
• Pro-active attitude towards acquiring technical knowledge
• Strong team participation skills
• Analytically minded, able to break down and understand information
• Pragmatic and flexible approach

Required Skills:

• Good computer skills – adaptable to new systems
• Technical experience, or the ability to rapidly acquire knowledge and skills
• A background in customer services

Preferred Skills:

The following skills are considered to be an advantage, but are not required:

• Knowledge of Seagull Software: J Walk, WinJa, Transidiom, LegaSuite, GUI/400, TTT
• iSeries (AS/400), zSeries (S/390), UNIX, AIX, HP-UX or Linux
• Basic programming skills (Java, HTML, Visual Basic)