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Seagull Software Showcases LegaSuite 5.0 At Third Annual Call Center Exhibition—‘ACCE’


Seagull Software highlights the LegaSuite® software platform on September 11-13 at the Washington State Convention & Trade Center in Seattle, Washington, Booth #422


Atlanta - 12 September 2006

Seagull Software (AEX: SEAGULL), a leading provider of high-performance solutions that transform legacy business applications into service-oriented architecture (SOA) assets, announced today that it is exhibiting at the ACCE—Annual Call Center Exhibition held September 11-13 at the Washington State Convention & Trade Center in Seattle, Washington, Booth #422.

Seagull Software’s LegaSuite® software platform will be highlighted at the ACCE event. LegaSuite is used in call center IT projects including:

  • Replacing green screens with a graphical user interface for dramatic improvements in productivity
  • Integrating multiple information sources for a 360-degree view of the customer
  • Reengineering call center application workflow to match new business processes
  • Automating workflow across human and machine steps
  • Taking call center business processes to the Web for customer self-service

“Many call centers want to improve and integrate the legacy applications they rely on for customer records, order processing, billing, policy management information and provisioning,” said Kim Addington, executive vice president and chief marketing officer for Seagull Software. “LegaSuite lets them do it quickly without re-writing the existing applications. Our customers are achieving dramatic improvements in call time, reducing workloads and training time, and enriching the CSR user experience with LegaSuite.”

LegaSuite is a platform of tightly-integrated, loosely-coupled software modules for migrating legacy applications to Service-Oriented Architecture (SOA). The modules include: LegaSuite Integration; LegaSuite BPM and LegaSuite GUI. LegaSuite reduces reduce the time, cost and risk of SOA migration. Designed for rapid results, and requiring little or no coding—no bull--and no changes to the legacy applications, LegaSuite accelerates IT response for new business requirements.

Presented by the International Customer Management Institute, the three-day event targets customer management professionals and organizations. ACCE has become the premiere knowledge exchange conference for the global contact center community. Offering seven concurrent program tracks, the conference allows the delegates an opportunity to explore real-world case studies, gain industry expert advice and unlimited peer discussions. For detailed event information, go to www.ACCEicmi.com.

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About Seagull Software

Seagull Software specializes in technology that transforms "legacy" applications into SOA-compliant Web services, helping enterprises achieve exponentially faster IT support for business change, governance and compliance. Our LegaSuite® software platform includes integration, GUI, BPM and terminal emulation technology. With LegaSuite, customers connect legacy applications on IBM mainframe, ICL mainframe, iSeries, UNIX/VT and Windows client/server platforms to the Web, to other middleware and to newer-generations of applications such as portals, CRM and SCM. LegaSuite is based on open standards including Web services, XML, J2EE and .NET. Powerful and innovative tools require no coding, which means rapid results, reduced risk and no maintenance burden. Committed to providing the best customer experience in the industry, Seagull Software's technology is in use in more than 8,000 business and government organizations worldwide, and by millions of end users. Seagull Software has direct operations in the United States, Canada, the Netherlands, UK, France and Germany, supplemented by distributors serving approximately 30 additional countries.

For more information, visit www.seagullsoftware.com.

NOTE TO EDITORS: The correct usage of our company name is Seagull Software.

Forward-Looking Information: All statements in this press release which address operating performance, events or developments that we expect or anticipate will occur in the future, including statements expressing general optimism about future operating results and non-historical information, are forward-looking statements. These forward-looking statements are, and will be, based on management's then-current views and assumptions regarding future events and operating performance. Forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially, including, but not necessarily limited to management's ability to manage growth, and hire and retain qualified employees; unpredictable customer demand; intense competition; rapid technological change; unpredictable market acceptance of new products; and market instability and/or reduction in software purchasing caused by exceptional circumstances.