Rocket Customer Portal - A Secure Support Site

As a registered Seagull Software customer, the Rocket Customer Portal provides customers the following:

• Ability to create requests for support
• Status of reported support issues
• Ability to research known technical issues
• Direct link to Rocket's global team of technical support engineers and software developers
• 24/7 access to available products, fixes and documentation

You must register to access the portal and remain current on your maintenance subscription for continued access.

Log In and Registration

• Access the Rocket Customer Portal at http://www.rocketsoftware.com/support and log in with your email and password.
  
  Note: Customers who have an eService Customer Portal login can access the Rocket Customer Portal using their same email and password.



• If you do not have an account, you may request one by clicking the "Need an Account?" link on the Rocket Customer Portal login page.

FAQ

How do I obtain an authorization code for pre-purchased J Walk or GUI/400 Licenses or LegaSuite CAL's?

To request a code, please select the appropriate regional link below and complete the corresponding form:

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I have a login to the eService portal, can I use it to access the Rocket Customer Portal?

Customers who have an eService Customer Portal login can access the Rocket Customer Portal using their same email and password.

What if I forgot my user ID and password?

Click the "Forgot your password" link on the customer portal home page.

What if I don't have a user ID and password?

the "Need an Account?" link from the customer portal home page to register for the portal. The registration generally takes less than one business day.

I have questions about the maintenance status of my software licenses.

Contact your account executive or Seagull Software's order administration department.